Frequently Asked Questions
Listed below are common questions and answers regarding Strongholds products.
If your question cannot be answered please call our helpline on 0871 282 8384 or please send us an e-mail.
Insurance Approval:
Q. Are your products insurance approved?
A. Yes, all of Strongholds products comply with the criteria required of all major insurers. Stronghold enhance there products by endorsing the Diamond Security and Sold Secure procedures and accreditation.
Warranty:
Q. I understand that you offer an extended warranty on all of your products.
A. We give an extra years warranty on all of our products for mechanical failure only. Provided you have returned the warranty card supplied with the product or registered on-line then your warranty will be valid for a total of 2 years. Failure to do this means you will only have the standard 1 year warranty from proven date of purchase.
Keys / Locks:
Disc Detainer or Flat Key types:
Q. I have lost my keys, what can I do?
A. All Stronghold products containing either of these types of locks are supplied with three keys. You should have retained one key as explained within the product instructions in a safe place. Providing you can supply that key to us we will be able to provide you with further keys. For security purposes Stronghold do not hold master keys.
Q. I have pulled out the complete lock barrel and left it somewhere with my keys and cannot find them. Can I purchase a replacement?
A. Yes. Contact the sales line on 0871 282 8384 or mailto:sales@stronghold-security.com
RPT types:
Q. I have lost my keys, what can I do?
A. We cannot supply keys for any Stronghold products containing this type of lock.
We can however supply complete lock barrels and keys, please contact the sales line on 0871 282 8384 or email sales@stronghold-security.com
Extra Keys:
Q. Can I buy extra keys for my product.
A. Provided it is for the Disc Detainer or Flat key then Stronghold can supply you with as many keys as you require. Please contact the sales line on 0871 282 8384 or email sales@stronghold-security.com
General:
Q. My lock is stiff / Jammed how do I get it open?
A. Provided your equipment has been lubricated regularly this should not occur. However should this happen spray tight areas with WD40 or similar releasing agent. Do not force open but leave to soak for about an hour. The product should be free to release. If this does not solve the problem ring Strongholds helpline – 0871 282 8384 - for further advice.
Q. I cannot unlock my security device – what is wrong?
A. Check you are using the correct key as many security devices use similar types of key. Check to see if the key is damaged.
Q. When I put my key in the lock keeps turning, what do I do?
A. Hold the lock holder boss. Turn the key ¾ of a turn in a clockwise direction, then using the key pull the lock open.
Vehicles:
Q. How do I find out if one of your wheelclamps fits my 4x4, Caravan, Motorhome, Car, Van…………….?
A. Check your wheel size and if it is a Steel Rim or an Alloy Rim. Check out the product specification within its category. This will give you the range and type of wheel sizes that the product will fit.
In relation to Caravans check our ‘Caravan Comparison Chart’
Wheelclamps:
Q. Will the Strongarm wheelclamp fit alloy wheels?
A. No, this product is designed sold secure for Steel wheels only.
Q. Will the Alloy wheelclamp fit steel wheels?
A. No, this product is designed sold secure for Alloy wheels only.
Q. I have a motor mover fitted and wondered if it would stop me fitting a wheelclamp.
A. We recommend that either a Strongarm or Alloy wheelclamp is used in this instance, as there are many positions that the wheel clamp can be placed to enable maximum security. The triangulation types cannot guarantee fitment.
Q. Is there a quick and easy way to assemble the 10/14 wheelclamp?
A. The answer to this question applies to the 8/10, 10/14 & 14/16 range of triangulation wheelclamps. Following the instructions provided we recommend that you set up the wheelclamp on your spare wheel. This way you can ensure that you have all of the arms positioned correctly and being in the flat position this makes the assembly much quicker and easier.
Wheel Nuts/Bolts:
Q. Can I purchase extra wheel bolts/nuts?
A. Yes, call the Stronghold sales line 0871 282 8384 or email sales@stronghold-security.com stating your requirement.
Q. Having just purchased my Strongarm Wheelclamp / Alloy Wheelclamp the type of wheel bolt/nut supplied is different to that on my vehicles wheels and I need them replaced for the correct ones. What happens in this situation?
A. 1. If you know the correct engineering terminology for the size / type of wheel bolt/nut required return the two wheelbolts to us with your replacement requirements and we will replace them free of charge
2. If you do not know the correct information please return the two standard wheelbolts along with a sample of your wheel bolt or nut to enable us to match the correct product for your requirements. We will return them to you free of charge.
NB: All Strongarm and Alloy wheelclamps are supplied with standard bolts that fit 80% wheel configurations. Stronghold therefore always offer replacements free of charge should your wheel configuration be within the 20%.
Hitchlocks:
Q. Can I use my Stronghold Hitchlock whilst I am towing.
A. From a practical point of view you can, but the police advice not to as if an accident should arise it may prove difficult to separate vehicles, thus rendering emergency rescue impossible.
Q. The Stronghold Winterhoff Hitchlock is sometimes tight when I fit it to the hitch.
A. This is due to the miss alignment of the holes within the Winterhoff casting. Using a 10mm drill – ream out the two holes in the casting and the Stronghold Winterhoff Hitchlock will work smoothly.
Leg Locks:
Q. I have four corner steadies on my caravan. Do I need to purchase four leg locks?
A. Our advice and proven deterrent is to purchase two. Fit them diagonally opposed and this will make it very difficult for any ensuing thief as the caravan will be liable to twist and fall over.
Security Posts:
Q. Approximately what size hole do I need to concrete my Hitch Post / Security Post ground tube into?
A. 600mm (2 ft) Cubed. 600mm x 600mm x 600mm.
Steering Wheel Locks:Q. I have quite a thick steering wheel on my vehicle and many locks just don’t fit. Will yours be able to fit and lock over the airbag as well?
A. Strongholds Steering Wheel Lock was designed to fit over the thickest steering wheels on the market today – as found in many motorhomes and transit vans. Providing the diameter of the wheel does not exceed the 415mm stated, the steering wheel lock will fit on the wheel and over the airbag.
Towing, Trailer and Leisure Equipment